The Service Level Agreement (SLA) defines the level of network services provision expected for the community. It is produced annually by the Monitoring Unit in consultation with JANET(UK).The SLA describes network provision, details the level of acceptable service and states the reporting obligations of JANET(UK) to the Monitoring Unit and the JISC Network Committee .
An SLA should contain a definition of service expectations which is of an acceptable high standard and achievable within the budget allocated to JANET(UK). The community and JANET(UK) would not be well served by low performance expectations which could be achieved with ease but would not provide a sufficiently efficient and cost effective network. Equally, the community would not benefit from service levels set so high they could not be reached reasonably. Because network technology is dynamic, the SLA should not be thought of as static, but should alter in response to changes in technology and use.
The 2005/2006 SLAs is available for viewing at:
http://www.webarchive.ja.net/services/publications/policy/sla/sla 2005-6.pdf
The 2006/2007 SLA is available for viewing at:
http://www.webarchive.ja.net/services/publications/policy/sla/sla 2006-7.pdf
