UKERNA Quarterly Report to the JANET Community

July to September 2002



This report is produced and published by the United Kingdom Education
and Research Networking Association (UKERNA) for use within the JANET
Community. We welcome comments on all aspects of this document and on
any other UKERNA publications. Please direct feedback or any complaints
about the content to JANET Customer Service (JCS), at the contact given
in section 3.2.1, or email:
service@janet.ac.uk 



1 Introduction

This report broadly follows the sequence of the Service Level Agreement
(SLA) between UKERNA and the funding bodies represented on the Joint
Information Systems Committee (JISC), for the financial year 2002/2003.
 
The numbering follows the numbering of the SLA, and apparent omissions
reflect the fact that there is nothing to report at present. 

This report covers the period July to September 2002 (Autumn).

Electronic copies of UKERNA's Quarterly Reports to the JANET Community
can be found at: 
http://www.webarchive.ja.net/documents/quarterly.html

This report is also available in PDF and PostScript formats.



2 Operational Services

2.1 Basic Internet Protocol (IP) Transmission Service

2.1.1 Access to Backbone
This reporting period has seen a total of 20 new or enhanced customer
connections completed and made ready for service:

* Banff & Buchan College of FE;
* Borders College;
* Brooke House Sixth Form College;
* Birmingham College of Food Tourism & Creative Studies;
* Belfast Institute of Further and Higher Education;
* Clackmannan College of Further Education;
* Colchester Institute;
* Ealing, Hammersmith & West London College (Hammersmith Campus);
* Falkirk College of Further & Higher Education;
* Jewel and Esk Valley College;
* Newham College of Further Education;
* North East Surrey College of Technology;
* Norwich City College of Further and Higher Education;
* University of Reading;
* Norton Radstock College;
* Oatridge Agricultural College;
* South Downs College;
* West Lothian College;
* Westminster Kingsway College;
* University of Westminster.

For information regarding current upgrades or connections, please
contact JCS at:
connections@janet.ac.uk 

A list of all primary sites connected to JANET may be found at:
http://www.webarchive.ja.net/janet-sites/

2.1.1.1 Further Education
The initial programme of provision of JANET connections to FE colleges
throughout the UK is essentially complete.

England
JANET primary connections are now complete for 411 colleges, and new
circuits are due to be brought into service at a further three colleges
in the near future. The migration of college connections to the new
regional network infrastructure in London (LMN-2) is complete, and a
similar migration exercise to the Learning Network South East (LeNSE)
network in southeast England is approaching completion, with 50 of 53
connections moved to LeNSE.

Northern Ireland
The college links have been extremely reliable. In September, the
Belfast Institute of Further and Higher Education (BIFHE) upgraded their
existing 2Mbit/s link to a 10Mbit/s LAN Extension Service (LES) circuit. 
The only other college to have upgraded their JANET link above the
standard 2Mbit/s is the North West Institute of Further and Higher
Education (NWIFHE). Their 4Mbit/s link is now showing daytime averages
of greater than 3Mbit/s for incoming traffic.

Scotland
All but two colleges in the regions finalising the implementation of new
networks have new connections to JANET at bandwidths ranging from 10
Mbit/s to 1 Gbit/s, depending on college location and size. An event to
launch the upgraded JANET network in Scotland, aimed at HE and FE, will
be held in Stirling on 28 October 2002, organised by UKERNA and the two
Regional Support Centres (RSCs) in Scotland. 

Wales
All of the Welsh FE Colleges will have their connections upgraded as
part of the Regional Network procurements. All colleges in South Wales
have had their connections upgraded to either 34Mbit/s or 100Mbit/s
during the summer.  

2.1.2 Core Network
The JANET core network is provided by WorldCom UK. The network has been
running well in the past three months.

The JANET core network upgrade from 2.5Gbit/s to 10Gbit/s is complete.
Most access links from regional networks to core nodes have been
upgraded according to the upgrade programme plan.

Details of this SuperJANET upgrade can be found at:
http://www.webarchive.ja.net/superjanet/ 

In the past quarter, the traffic levels over the upgraded core links
have been fairly low due to student vacations. There were two major
service-affecting problems during the reporting period. The first
concerned upgrade work on the South West England Regional Network
(SWERN) access link, which led to a 90-minute service outage affecting
all sites on SWERN on 23 July 2002. The second concerned scheduled work
on a protection path for the East of England regional network (EastNet)
access link. On 24 September 2002 all sites behind the Cambridge
Backbone Access Router (BAR) suffered an 80-minute service outage beyond
what was scheduled. A problem was also detected on the Reading to
Telecity link during the first week in September. Traffic was rerouted
and service was not affected.

Major outages are reported on the JANET web server at:
http://www.webarchive.ja.net/cgi-bin/index.pl/outages/?order=reverse

2.1.2.1 Regional Networks
During the last quarter, effort has been focussed upon migration of
connections to new Regional Network infrastructures and connection
upgrades.

The Northern Ireland (NI) - Great Britain connection was extremely
reliable throughout the period and the NI SuperJANET link to Northern
Ireland is to be upgraded from 622Mbit/s to 2.5Gbit/s on 23 October
2002.

In Scotland four Regional Networks are currently finalising the
implementation of new networks and the new interconnect between all the
Regional Networks is in service. UKERNA has maintained close liaison
with the Regional Networks and with the Scottish Funding Councils
throughout the period of network procurement.

2.1.3 IP Multicast
UKERNA will terminate support for Distance Vector Multicast Routing
Protocol (DVMRP) tunnels from the end of October 2002 and all Regional
Networks will be encouraged to deploy a native multicast service. 

See also section 5.2.3. 


2.2 External Network Access Provision and Transmission

2.2.1 Access within Europe
JANET access to European National Research Education Networks (NRENs) is
via a 2.5Gbit/s connection to GEANT from Telecity. 

Traffic over the link peaks at around 250Mbit/s. 

Further information about GEANT can be found at:
http://www.dante.net/geant.html 

2.2.2 Access to the North American Internet
From the beginning of September, JANET access to the global Internet is
provided by Sprint, Level3 and previously WorldCom from Telehouse,
Telecity and St. Pancras in London. This provides a high resilience to
the service.

JANET private peering with US research network Abilene and ESnet is
provided via GEANT

The topology of current external connectivity can be found at the
following URL:
http://www.webarchive.ja.net/topology/external.html

2.2.3 Access to the UK's Internet Exchanges (LINX)
The London InterNet exchange (LINX) is the facility that allows the
transfer of traffic between Internet Service Providers (ISPs) within the
UK. JANET access to the LINX is achieved via two GigaEthernet
connections from Telehouse and Telecity.  During the reporting period,
traffic peaked at around 500Mbit/s and the service was fairly reliable.
A new private peering arrangement at 155Mbit/s was established with
United Pan Europe Communications at the end of September.

UKERNA applied for membership to the Manchester Network Access Point
(MaNAP) in late September and this membership has subsequently been
approved.

2.2.4 Access to the Chinese Education and Research Network (CERNET)
The peering connection between JANET and CERNET has been upgraded to
2Mbit/s during this reporting period. More information on CERNET can be
found at:
http://www.edu.cn/HomePage/english/


2.3 Fault Handling

2.3.1 Fault Reporting
The existing fault reporting mechanism remains unchanged. UKERNA's
reporting problems web page has been recently updated to clarify the
procedure.
http://www.webarchive.ja.net/reporting_prob.html

Due to developments in Regional Networks, fault reporting numbers for
some sites within particular Regional Networks may have to change. JCS
will confirm the fault reporting numbers to individual JANET primary
sites in due course. 

Announcements relating to major service outages can be found at:
http://www.webarchive.ja.net/cgi-bin/index.pl/outages/?order=reverse 

The JANET Operations Desk is the main point of contact for fault
reporting and can be contacted as follows: 
Telephone:             020 7692 1111
Facsimile:             020 7504 1035
E-mail:                operations@ja.net

2.3.2 Network Status Information
The network monitoring service (JANET Netsight) has been developed by
UKERNA to provide an easy to understand view of the status and
performance of JANET. The service comprises a number of Unix based
machines deployed around the edge of the backbone that will in the long
term provide an overview of all the JANET regional networks. 

The deployment of the Netsight systems has continued so that there are
now 21 in place on the network. This leaves one system to be deployed to
satisfy this phase of JANET monitoring and the requirements of the SLA. 

There is some work to be carried out to relocate some of the Netsight
systems so that they can be connected directly to their respective BAR.
These are primarily the new Scottish infrastructure links, which were
installed this summer. There is also ongoing work to equip the deployed
Netsight systems with In-Band-Access equipment to further enhance the
remote management capabilities.

The Regional Network Operators (RNOs) are now managing all the deployed
Netsight systems. The majority of the systems have now had all their
respective regional connections added. Individual connection details
such as traffic, reliability and latency figures, are available to those
connections via a username and password on each system. Not every
connection has all three items of data available, as there is still some
configuration work to be carried out by some RNOs. This work is in
progress and will be completed in the near future. 

The development of the Netsight system is very much a dynamic process
with enhancements being incorporated continually. The Network Resource
Group at UKERNA, which is responsible for the development of the
monitoring system, maintains an internal and customer based 'wish list'
for desired improvements and enhancements to Netsight. A recent
enhancement to Netsight enables users to search for a particular
connection by organisation name, which then automatically provides
visibility of the correct Netsight system. This means it is not
necessary to know on which individual Netsight system a particular
connection is configured.

The future will see Netsight being developed further to provide a
monitoring service to other developing services within JANET. More
details are available at:
http://www.webarchive.ja.net/services/netsight/ 


2.4 Managed Router Service (MRS)

There has been no increase in the number of sites requesting the MRS
during the quarter. UKERNA continues to work closely with Synstar on
completing the service installation to sites that have already requested
the service. There are currently 16 sites connected to the MRS. Further
information about this service is available at:
http://www.webarchive.ja.net/services/managed_router/ 


2.5 Naming and Addressing

2.5.1 Naming Domain Administration
UKERNA administers the domain name approval service for both the ac.uk
and gov.uk second level domains, along with any modifications required
to registered entries in the DNS for these domains. The procedure for
gaining names in both domains is detailed at:
http://www.webarchive.ja.net/documents/naming/names_ac_gov.html

The modifications procedure for domain names under ac.uk and gov.uk
already registered in the DNS is available at:
http://www.webarchive.ja.net/documents/naming/naming_mods.html

During the reporting period 320 requests for both new domain name
registrations and modifications to existing entries were received. The
rate of applications for new domain names averaged 46 per month, with an
average of 61 modifications for each month.

The charge for a new name request is £80 plus V.A.T. (including the
first two years' maintenance charge). There is also a maintenance charge
of £40 plus V.A.T. for all modification requests, although this charge
is not applicable to those organisations connected to JANET. Members of
the Approved ISP Scheme are invoiced on a monthly basis.

Further information on domain name charging can be found at:
http://www.webarchive.ja.net/documents/naming/ac.uk-naming-procedure.html#
payments_charges

The WHOIS server database of existing names in both the ac.uk and gov.uk
domains is currently updated approximately once a month. An automated
updating system that will make it possible to amend the database on a
daily basis is expected to be in place and operational by the end of
2002. The current server can be queried using one of the following UNIX
commands: 
whois -h whois.ja.net domainname.ac.uk
whois -h whois.ja.net domainname.gov.uk

2.5.2 Domain Name Service
The JANET DNS service continues to run reliably. 

2.5.3 Primary Name Servers for Organisations
UKERNA is in the process of finalising a Primary Domain Name Server
Service for JANET customers. 

2.5.4 Secondary Name Servers for Organisations
The Secondary Nameserver Service is currently available, without charge,
to any customer with a primary connection to JANET. Under this service
UKERNA will arrange for a secondary nameserver to be run on the
customer's behalf at a remote site on JANET. By the end of this
reporting period the number of organisations using the service had
increased to 400. Further information about the service may be found at:
http://www.webarchive.ja.net/services/secondary_nameserver.html 


2.6 Supporting Infrastructure Services

2.6.1 Network Time Service
The JANET Network Time Service delivers a stable time reference to
customer organisations using the Network Time Protocol (NTP) specified
in RFC 1305.  It consists of four 'stratum-1' servers distributed across
the JANET network, and located at London, Bristol, Manchester and
Edinburgh.  This mesh of communicating systems gets 'true time' from
external references such as MSF time signals broadcasted by the UK Time
and Frequency Standard Station, and the GPS (Global Positioning System)
satellite navigation system.  The result is that clock settings across
the whole mesh are very closely synchronised and a single rogue system
with the wrong time will have very little effect.  A synchronised time
service is important for some services, such as distributed file systems
and for monitoring security problems.

As mentioned in the last report, the system at Manchester lost its time
reference clock in mid May due to a problem caused by the antenna having
a broken seal.  The part was replaced at the end of July, and all four
JANET NTP servers are now fully operational.

Thirteen more sites registered to use the JANET NTP service during the
reporting period. Overall, it is a stable and well-used service. Details
are available at:
http://www.webarchive.ja.net/ntp/ 

2.6.2 Co-ordination of Message Handling Services
At the end of April, JANET launched the JANET Mailer Shield pilot
service.  The pilot is expected to run until April 2003, when it will be
reviewed and a decision taken about what service, if any, to offer.  The
supporting documentation is now available at: 
http://www.webarchive.ja.net/mail/mailer_shield/index.html.

During this reporting period, one more organisation registered to take
part in the pilot, which makes a total of six participant sites to date.
 The service, as its name suggests, provides a shield to the site
mailers, which are vulnerable in terms of SPAM (Unsolicited bulk e-mail)
hijacks and attacks.

2.6.2.1 Message Handling Conversion Services
In the last reporting period, an announcement of the termination of the
JANET X.400 - Simple Mail Transfer Protocol (SMTP) Gateway Service was
made. During July, the service administrators at ULCC provided a great
deal of support to the JANET customers in assisting them to migrate
their local mail service from X.400 to SMTP or to change the service
provider to support their remaining domains, and provide a smooth
transition. All the functions of the JANET Message Handling Conversion
Service were gradually wound down at the end of July and beginning of
August as planned, and the Administration Management Domain (ADMD)
service was terminated at the same time.

The JANET customers who used the MHS service had enjoyed the success of
this stable and long running service for many years.  As the result of
the service closure, the service will no longer be reported in future
JANET quarterly reports.
 
2.6.3 X.29/Telnet Conversion Services
The Terminal Access Conversion Service (TACS) is a central JANET
facility for accessing remote terminal services attached to the X.25
Packet Switched Public Data Network from telnet calls in JANET. 

Notification has been received from the supplier of our X.25 circuit,
that due to reduced demand, it will not be available beyond 31 December
2002. As a result UKERNA is unable to continue the support of the TACS
and will close down the service at the end of 2002. Further information
may be found at:
http://www.webarchive.ja.net/documents/TACS/TACS.html


2.7 Usenet News Distribution

2.7.1 Usenet News Backbone
The JANET Usenet News Service enables JANET customers to receive Usenet
News feeds from a backbone of JANET News servers. The service is
available free to all customer organisations with a Primary Connection
to JANET and can provide a full feed of all the newsgroups available
worldwide, except for geographically limited hierarchies and groups
excluded because they have a record of containing illegal material. A
customer organisation may choose to be provided with a News Feed, which
does not include all the newsgroups available. 

The field trials of the News Cache Service continue. Four PCs are
located at customer sites. Experience showed the PCs were not
sufficiently reliable and a small server has been acquired as an
alternative. The initial testing by the Cache Pilot Team has started and
the server will be deployed to a customer site for full testing. A
review of the present pilot stage occurred in late September and it is
expected that the trial will be completed by the year-end.

There are currently two ways of receiving Usenet News over JANET and the
JANET Usenet News Service documentation reflects this. The documentation
is linked from:
http://www.webarchive.ja.net/usenet/

2.7.2 JANET News Feed Service
Two sites have discontinued using the service during the reporting
period. There are now 101 sites connected to the service. More
information is available at:
http://www.webarchive.ja.net/usenet/feed.html

2.7.3 JANET News Reader Facility
Two sites have changed from the News Feed Service to the News Reader
Service during the reporting period. There are now 34 connected sites.
The service is documented at:
http://www.webarchive.ja.net/usenet/reader/reader.html


2.8 Videoconferencing Services

2.8.1 JANET Videoconferencing Service (JVCS)
There are 324 Coder/Decoders (CODECs) registered to use the JANET
Videoconferencing Service over ISDN. During the reporting period 998
conferences took place over a total of 4751 hours.

The project to procure the Videoconferencing Management Centre is
underway.  UKERNA announced the 'Operational Requirement for the
Management of the JANET Videoconferencing Service' in the European
Journal on 1 July 2002. A preferred supplier has been chosen and the
contract is due to be signed in mid December. UKERNA will announce the
new supplier at this point. The expected service start date is 1 April
2003. A copy of the Operational Requirement can be found at:
http://www.webarchive.ja.net/development/video/vcmc_itt.html 

It is envisaged that this procurement exercise will ensure that the
Management Centre will support the requirements of the JANET community
as it moves to videoconferencing over IP, as well as continuing to
support ISDN videoconferencing and gatewaying between videoconferencing
technologies.

See also section 5.3.2.

There are 53 CODECs registered to use the JANET IP Videoconferencing
Pilot. During the reporting period 110 conferences took place, over a
total of 567 hours.

2.8.2 Video Technology Advisory Service (VTAS)
VTAS is a UKERNA service that provides unbiased technical advice to JANET connected FE, HE and Research Organisations.

One of the aims of the advisory service is to develop documentation of
interest to the JANET community. An entry-level guide, entitled
'Introduction to Videoconferencing' may be found on the VTAS website at:
http://www.video.ja.net/intro/

The VTAS guide 'Videoconferencing Rooms' is available at:
http://www.video.ja.net/rooms/

VTAS has maintained its schedule of product evaluations, full details of
which may be found at:
http://www.video.ja.net/evaluation/

Work is continuing to facilitate the integration of the VTAS and JCS
helpdesk and ticketing systems.

Further details about the service can be found on the VTAS web pages at:
http://www.video.ja.net/

A factsheet outlining the features of the service is available from JCS.


2.9 Administrative Services

2.9.1 Connection Administration
UKERNA is responsible for administering the procedure for the approval
and commissioning of new and upgraded connections to JANET. This
involves liaising with customers to report progress on their new or
upgraded connections. All sites connected to JANET must fit JISC's
Connection Policy. Requests for new or enhanced JANET connections should
be made via JCS. 

A list of organisations connecting to JANET during the reporting period
is provided in section 2.1.1. For information regarding current upgrades
or connections, contact JCS at:
connections@janet.ac.uk 

2.9.2 Peer Networking Agreement Administration
Peering agreements with the following companies were reached and
implemented during the reporting period: 

* Griffin;
* Star Internet;
* Your Communications;
* Beyond the Network;
* Telecom Italia.

2.9.3 Licence Administration
Over the past three months JCS has issued four new Sponsored Connection
licences and two new Proxy Connection licences. Further information
about Sponsored and Proxy Connections can be found at:
http://www.webarchive.ja.net/connect/types_connect.html


2.10 Operational Support Services

2.10.1 Management of Maintenance Activities
During the 13 'at-risk' periods available during this reporting period,
51 planned maintenance activities took place. There were a further 15
planned or emergency maintenance activities that took place outside of
the 'at-risk' times due to the nature of the work involved. Details of
the 'at-risk' periods are available at:
http://www.webarchive.ja.net/services/at-risk.html 


3 Information and Support Services 

3.1 Network Information Services

The JANET/UKERNA web server has continued to perform satisfactorily over
the quarter.  Work to meet accessibility requirements is ongoing and an
audit of the website on behalf of the JISC will take place over the next
quarter.  During the reporting period the section lost a part-time
member of staff but recruitment is under way to bring the group back up
to full strength.

Any comments or suggestions on the web server structure and page
appearance will be gratefully received and should be directed in the
first instance through JCS at:
service@ukerna.ac.uk 


3.2 JANET Customer Service (JCS)

JCS provides the primary point of contact for all enquiries concerning
JANET services and requests for information. Enquiries may be made by
telephone, e-mail, fax, post, or in person.
	
The number of enquiries received and logged by JCS in this reporting
period was 1715. As in previous quarters a large proportion of these
queries related to the ac.uk and gov.uk naming domain registration
service.

A total of seven complaints were received in this reporting period. Of
these, one is currently awaiting final resolution.

Work is continuing to facilitate the integration of the VTAS and JCS
helpdesk and ticketing systems

3.2.1 Contact Information
JCS is staffed from 08.00 to 18.00 Monday to Friday, with voicemail
available for calls outside these hours, and if staff are temporarily
unable to answer a call. 

During the next reporting period there are two UK-wide Bank holidays on
Wednesday 25 December and Thursday 26 December. There are also local
holidays on Friday 27 December, Monday 30 December and Tuesday 31
December when JCS will be operating from 09.00 to 16.00 with limited
cover.

Enquiries may be made by e-mail, telephone, fax, post, or in person as
follows: 

Email:          service@janet.ac.uk
Tel:            01235 822212
Fax:            01235 822397
Post:           JANET Customer Service, UKERNA, Atlas Centre, Chilton, Didcot,
Oxon, OX11 0QS


3.3 Documentation and Newsletters

During the reporting period, UKERNA produced the following documents.
Unless otherwise stated, paper copies of these documents can be obtained
from JCS, but please note that some documents are now produced primarily
for publication on the web and are better read on-line. If an electronic
version of a document is available, the URL is given. Electronically
available documentation is in HTML, PostScript or PDF format. 

UKERNA welcomes feedback from the community on the usefulness of all
documentation produced and encourages suggestions as to which areas
require additional documentation. 

Comments should be sent by email to:
documentation@ukerna.ac.uk 

Tariffs for Additional Bandwidth for Colleges of Further Education
CS/DOC/022

JANET Technical Guide: The Domain Name System 
GD/JANET/TECH/003(02/06)
http://www.webarchive.ja.net/documents/tg_dns.pdf

UKERNA Quarterly Report to the JANET Community (April to June 2002)
http://www.webarchive.ja.net/documents/quarterly.html

Factsheet: Further Education and JANET 
PB/INFO/023(02/07)
http://www.webarchive.ja.net/documents/factsheets/FE_and_JANET.pdf

Factsheet: JANET Netsight August 2002 
PB/INFO/013(02/08)
http://www.webarchive.ja.net/documents/factsheets/netsight.pdf

JANET Mailer Shield - Pilot Service 
PS/ANS/Service/DOC/001
http://www.webarchive.ja.net//mail/mailer_shield/ (Available from Web only)

Pamphlet: Training 
PB/EDU/001(02/07) re-issue (Available on paper only)

Data Sharing within Videoconferencing 
GD/VTAS/003 
http://www.video.ja.net/misc/data_sharing.html

VTAS Factsheet 
PB/INFO/024
http://www.webarchive.ja.net/documents/factsheets/vtas.pdf

Logfiles Guidance Note 
GD/NOTE/008 (02/08) 
http://www.webarchive.ja.net/documents/gn_logfiles.pdf

Using the UKERNA Logo (available on request only)

JANET Report 2001-2002

UKERNA News 20 September 2002
http://www.webarchive.ja.net/documents/UKERNA_News/index.html


3.4 Technical Updating for the JANET Community

3.4.1 Workshops and Conferences
Multi-Service Networks (MSN2002) 4 - 5 July 2002, The Cosener's House,
Abingdon
The fifteenth in this annual series of workshops was held in Cosener's
House. The purpose of the workshop is to provide a forum for leading
senior researchers and research students, from industry and academia to
meet and exchange ideas and update eachother on progress.  The remit is
somewhat broader than the title might suggest and covers many topics in
multiservice and multimedia systems as well as networks and
communications.  This year there were 77 participants, including 20
research students, and six overseas visitors from Australia, Europe and
USA. There were 23 talks, including seven from students, addressing a
wide range of subjects.  A number of participants commented that this
had been a particularly interesting workshop with an unusually large
number of new ideas being discussed.  Proceedings are available at:
http://www.acu.rl.ac.uk/msn2002/

UKERNA is very grateful to the Council for the Central Laboratory of the
Research Councils (CLRC) for contributing to the cost of running the
workshop.

Multicast Workshop 10 July 2002, Royal College of Physicians, London
The workshop supported UKERNA's efforts to encourage the wider
deployment of IP multicast within the JANET community, and more
specifically provided operational information on configuring regional
networks to exchange multicast traffic with the JANET backbone. About 50
members of the community attended and various issues related to the
support of multicast were brought out during the discussions. A number
of the presentations are available at:
http://www.webarchive.ja.net/conferences/multicast/july02/prog.html

The JANET User Support Workshop (JUSW) 4 - 5 September 2002, The
University of York - cancelled
This workshop was cancelled as of 8 August 2002 due to low delegate
bookings. It is hoped to organise a one-day event in London in the
autumn where some of the User Support topics will be covered. 

Scottish Education and Teaching with Technology Show (SETT) 25 - 26
September 2002, Scottish Exhibition and Conference Centre, (SECC)
Glasgow
UKERNA had a stand at the SETT conference and exhibition.

JANET IP Videoconferencing Conference 26 September 2002, Imperial
College, London
This one-day conference was very well received by the delegates. The
presentations included several live video links, which added interest
and value. Topics included: Overview of JANET IP Videoconferencing
Pilot; Implementation of Global Dialling Scheme; Registering for the
Service; Implementing IP Videoconferencing in Wales and Scotland; and
Video Technology Advisory Service. Seventy delegates attended this event
and the overall feeling was that a similar event would be useful in
about 12 months time. Several suggestions were made on the feedback
forms about possible topics for future events, such as Multicast and
Voice over IP (VoIP). The presentations will be available (subject to
speakers permission) at:
http://www.webarchive.ja.net/conferences/video_2002/prog.html

3.4.2 Study Groups
3.4.2.1 Video Technical Advisory Group (Video-TAG) 
Video-TAG met by videoconference on Thursday 5 September 2002. Fourteen
sites joined to the meeting using both ISDN and IP based
videoconferencing technology. Discussion was focused in three main
areas. The first was the current status of development activities in
videoconferencing. The second was planned development activities for the
coming year in the area of VoIP. The final area was a briefing from the
JANET Videoconferencing Management Centre on the plans for site
registrations and Quality Assurance (QA) testing as part of the JANET IP
Videoconferencing Service. The next meeting will be held by
videoconference on 16 January 2003, between 14:00 and 17:00. Further
details on Video-TAG can be found at:
http://www.webarchive.ja.net/video/video-tag/

3.4.2.2 NTLG 
The group no longer meets. 

3.4.3 Training Courses
The Training Course Portfolio has been amended by splitting the long
standing Technical Course into two components - JANET Essentials and
Technical Overview. This change was driven by a number of factors, a
desire to fulfill an ongoing request that the duration of the courses be
reduced to one day; and putting a course in place (JANET Essentials)
that would be appropriate for a larger audience. 

The Training Section has delivered six courses over the quarter and had
another cancelled because of low application numbers.

The London Regional Support Centre commissioned UKERNA to deliver a
router configuration course on 18 July 2002. This was successfully
delivered at the University of North London 

The Regional Support Centre Scotland North and East commissioned UKERNA
to deliver JANET Essentials and Technical Overview courses in Edinburgh
on 3 - 4 September 2002. Lack of sufficient delegates caused
the cancellation of the JANET Essentials course, but the Technical
Overview course was delivered at Edinburgh's Telford College.

The following courses were delivered by UKERNA at Aston University:

* JANET Essentials course on 16 September 2002;
* Technical Overview course on 17 September 2002;
* Security course on 18 September 2002;
* Router Configuration course on 19 September 2002.

CSIRT Training Course 24 - 25 July 2002, Aston Business School
The course focused on how to establish an Incident Response Function and
was attended by 18 delegates from JANET sites. The course used materials
prepared by TERENA's European CSIRT Task Force, which are now being
supported by European funding through the TRANSITS project
(http://www.ist-transits.org/). All available places on this course were
filled only three days after opening for booking, which firmly indicates
its high demand. Feedback from delegates suggested that the course had
been extremely useful. The course will therefore be repeated in London
in January, and, according to demand, thereafter. 

Details of courses and a timetable can be found at:
http://www.webarchive.ja.net/training/ 


3.5 Network User Groups

JANET User Groups represent the views and needs of all users of JANET,
both to the bodies that fund JANET and to the providers of the network.
The JANET User Groups include those representing geographical regions,
those representing particular interest groups and the National User
Group. User Group meetings are usually held two or three times a year.
UKERNA also sends representatives to these meetings, as this is a good
way of disseminating information concerning the latest changes and
developments, as well as distributing recent publications. The meetings
also provide a forum for informal technical help, and discussion with
people doing similar jobs. Please ensure that your organisation is
represented at your regional user group, and that appropriate people
know about the various special interest groups. 

None of these groups met during the reporting period.

Further details about the groups and their meetings can be found at:
http://www.jnug.ac.uk/



4 Security Services

4.1 Security Monitoring and Information Dissemination

4.1.1 Response
The last quarter has largely been dominated by Denial of Service
attacks. The JANET Computer Emergency Response Team (JANET-CERT) also
detected an increase in probes seeking vulnerable SQL servers (1433) and
an increase in scanning for known Trojan Horse ports. Abuse of open mail
relays and proxies continued to be observed and it seems this is rapidly
becoming the preferred method of attack.

UKERNA has discovered sites whose proxies and servers were being abused
to transmit copyright material (often MP3 and DIVX). In all cases,
careless configuration had allowed intruders to make use of university
or college resources and left them at risk of legal claims by commercial
copyright owners.

During this quarter several pieces of malicious software were also
observed. OPAServe, a worm that is spread by vulnerable network shares,
resulted in JANET-CERT receiving 18000 probe reports in one day. The
more publicised 'Slapper' and 'Bugbear', however, seemed to have had a
limited impact on JANET. Several webpage defacements were also detected,
though this activity appears to have subsided. Sites are reminded,
however, that they can be singled out for attention and that the
activity can be extremely embarrassing for those compromised.

This quarter, JANET-CERT has responded to 988 requests for assistance.
358 (36%) of these involved only JANET sites, 531 (54%) involved both
JANET and other networks while 99 (10%) did not involve the JANET
network and were passed to other agencies for action. In the same period
over 35000 informational reports of unauthorised activity on the
Internet were received. However, this is an artificially inflated figure
resulting from the impact of the OPAServe. There has been a 41% increase
in reports over the equivalent period last year.

4.1.2 Awareness
The JANET Security Course was presented once this quarter, at Aston
University in Birmingham. Over a number of presentations it has become
apparent that this course tries to cram in too much material for a
one-day course. The decision has therefore been taken to remodel the
course into two variants, one concentrating on the management aspects of
security and one on the technical. Since this requires the course to be
rewritten, the opportunity has been taken to update some of the material
and present other sections in a different way. Work is proceeding well
on the new versions and it is hoped to have them ready for presentation
in the new year.

Another new course is a two-day Introduction to Managing Incident
Response. The materials have been developed by the European CSIRT Task
Force, with UKERNA's Chief Security Advisor acting as editor. Funding
has now been secured from the European Commission for the Training of
Network Security Incident Teams Staff (TRANSITS) project to maintain
this course, present it to European audiences and make it available to
others for their own constituency. The course was presented very
successfully to members of the JANET community at Aston University in
July 2002. The next JANET presentation is scheduled for January 2003 in
London. The first two European presentations will be in the Netherlands
in October and Poland in May 2003.

UKERNA's participation in training the police National Hi-Tech Crime
Unit (NHTCU) has continued, with a presentation on JANET and its
security procedures being made to staff at the unit in September. The
JANET response to security incidents was also discussed with the
National Information Security Coordination Centre (NISCC).

4.1.3 Liaison
As well as contacts with the NHTCU, UKERNA is a member of the Internet
Crime Forum where police, government and the ISP industry meet to
discuss legislation and its implementation. Information from this forum
and discussions with other members have been very useful in writing the
latest Technical Guide, which deals with Log Files. This is now
available from JANET Customer Service and can be browsed on the UKERNA
web site (see section 3.3).

JANET-CERT continues to participate in national and international
collaborations between CSIRTs, including attending a meeting of UK
CSIRTs hosted by NISCC in August, and a meeting of TERENA's European
CSIRT Task Force (TF-CSIRT) in September. The Chief Security Advisor has
been elected chair of the review board for the TF-CSIRT's Trusted
Introducer service, which aims to provide a trusted directory of CSIRTs
in Europe to facilitate communications. UKERNA was invited to present on
this work, and to participate in panel sessions on the wider issues of
cooperation in Europe, at a Critical Infrastructure Protection
conference of the Dutch Government. The opportunity was also taken to
arrange a meeting between members of the European CSIRT community and
representatives from the Asia-Pacific region where opportunities for
collaboration between CSIRTs are also being explored. 

The CERT Manager was invited to Malta for discussions with the Maltese
government agency charged with establishing a CSIRT. UKERNA has also had
meetings on how CSIRTs work and collaborate with Qintetiq and
MessageLabs. Members of the team attended the latest RŽseaux IP
EuropŽens (RIPE) meeting.

Discussions with the NHS have continued, providing input to pilot
projects that are establishing connections between JANET and NHS users
and services, and also meeting with consultants who are developing a
formal process for designing and approving such connection agreements.

4.1.4 Information
Each month a summary of recent security activity is sent to site
security contacts through the UK-security mailing list. This includes a
reminder of the need to keep systems up to date with security patches.
In addition to these mailings, 28 messages containing new or updated
security information were sent to the list during the quarter. 
The JANET-CERT web site has been further developed over the quarter to
include an updated list of peer-to-peer software ports on traffic
reduction. The site also now contains a selection of ideas that JANET
sites have found useful when trying to control the volume of traffic
over the wide area network. Information relating to Distributed denial
of Service (DdoS) tracing designed to offer the Systems Manager guidance
when faced with an intrusion into the computer system. Details can be
found at:
http://www.webarchive.ja.net/CERT/JANET-CERT/whatsnew/ 



5 Other UKERNA Activities

5.1 TERENA

The Trans-European Research and Education Networking Association
(TERENA) was formed in October 1994 by the merger of the Reseaux
Associes pour la Recherche Europeenne and the European Academic and
Research Network 'Éto promote and participate in the development of a
high quality international information and telecommunications
infrastructure for the benefit of research and education'. TERENA
carries out technical activities and provides a platform for discussion
to encourage the development of a high-quality computer-networking
infrastructure for the European research community. 

5.1.1 Mobility Group
The TERENA Mobility group met in Limerick, Ireland, in June 2002, since
then the group has set up a task force and is in the process of drafting
a charter. The focus of the task force is to investigate wireless LAN
access and mobile roaming with an early objective of enabling wireless
LAN access between, and within, National Research and Education Networks
from specific institutions.

Further information about the TERENA Mobility Group can be found at:
http://www.terena.nl/tech/mobility/
 
5.1.2 TF-CSIRT
See section 4.1.3. 

5.1.3 TF-NGN
The joint TERENA/DANTE Task Force Next Generation Networking (TF-NGN)
was established to determine the suitability of advanced networking
technologies for the research community in Europe. Through Dr Tim Chown
from the University of Southampton, UKERNA is leading the IPv6 work of
the task force.

UKERNA will be attending the next meeting of TF-NGN which will be held
in Budapest in October 2002.

Further details about the TF-NGN activities can be found at:
http://www.dante.net/tf-ngn/ 

5.1.4 TERENA Networking Conference
A call for papers has been issued for the TERENA Networking Conference,
which will take place in Zagreb, Croatia from the 19 - 22 May 2003.
Further information may be found at:
http://www.terena.nl/tnc2003/

The 2003 conference will be organised jointly with the Croatian Users'
Conference.

5.1.5 TERENA General Assembly
The General Assembly is the governing body of TERENA. It comprises
representatives of the TERENA members. It meets twice a year to discuss
policy issues concerning the organisation. It next meets 24 - 25 October
2002 in Prague. Prior to the meeting there will be a mini-symposium on
Authentication, Authorisation and Accounting. For further details see:
http://www.terena.nl/about/GA/ga18/

5.1.6 TERENA Compendium
The 2002 edition of the Compendium is available now on-line at:
http://www.terena.nl/compendium/


5.2 Development Activities

5.2.1 Broadband Network Developments
5.2.1.1 Digital Scotland 
UKERNA continues to work with the Digital Scotland team of the Scottish
Executive and is involved in the procurements currently taking place for
connections to local authorities in the two Pathfinder project areas,
South of Scotland and Highland & Islands. UKERNA staff are also working
with the Scottish Education Executive Department to investigate the
feasibility of connecting local education authorities in Scotland to
JANET, in order to interconnect schools and provide infrastructure for
the delivery of centrally located management and content services.

5.2.1.2 Welsh Video Network (WVN) 
Rollout and commissioning of all WVN studios are now complete and all
studios have ISDN and IP connections. The WVN have been fully involved
in the piloting activities of IP Videoconferencing on JANET. It is
anticipated that as IP Videoconferencing becomes available as a service
on JANET the majority of conferencing on WVN will change to use IP
transport technology in place of ISDN technology, thereby providing a
direct cost saving to organisations. All organisations have an H.323
proxy gatekeeper to help them manage their IP Videoconferencing and to
provide an enhanced level of security.

In addition to the original 81 videoconferencing studios as part of the
WVN, three additional self-funded studios have now been installed and
commissioned, bringing the total number of studios at FE and HE
organisations across Wales to 84. A further six studios have been
installed at the National Library of Wales, the Welsh Language Board,
Fforwm/ Further Education Development Agency (FEDA) Cymru and Education
and Learning Wales (ELWa) bring the overall total number of WVN studios
to 90.

5.2.1.3 The Lifelong Learning Network for Wales
The Lifelong Learning Network for Wales, which links the 22 local
authorities in Wales to JANET, was delivered to schedule on 1 August
2002.

The network is a 622Mbit/s Synchronous Digital Hierarchy (SDH) ring
inter-connecting seven core-PoP sites at Welsh Higher Education
Institutions, which themselves are connected to the 22 local authority
access-PoPs and seven Wales Assembly Government access-PoPs. The access
links are provided as 100Mbit/s LES circuits, with 155Mbit/s SDH to
Pembrokeshire and Powys. The core routing technology is provided by
Cisco routers; the access routers are Cisco 7200 series devices. The
primary purpose of the network is to provide high-speed network links,
which will provide Internet access via JANET to schools, libraries and
Information and Communications Technologies (ICT) Learning Centres. The
project supports a number of the key actions set out in the Assembly's
ICT Strategic Framework, the Welsh Development Agency (WDA) ubiquitous
Broadband report and the e-Learning report commissioned by ELWa. The
project is being implemented in conjunction with additional network
infrastructure development within the Local Authorities.

5.2.2 JANET Videoconferencing Booking Service
An evaluation of a booking system as part of the procurement for the
supply of equipment for the JANET IP Videoconferencing Service is
underway. The evaluation will be complete by mid November 2002, at which
point a decision will be made about whether the system is suitable for
the JANET environment.

See also section 2.8.1
5.2.3 Multicast
UKERNA will terminate support for Distance Vector Multicast Routing
Protocol (DVMRP) tunnels from the end of October 2002 and all Regional
Networks will be encouraged to deploy a native multicast service.

A multicast workshop took place on 10 July 2002. The main topics covered
were inter-domain multicast between the Regional Networks and the JANET
backbone, and multicast on LANs with case studies from sites. Attendance
was good and there was constructive discussion on the implementation of
multicast on Regional Networks and within organisations. Presentations
from the workshop are available at:
http://www.webarchive.ja.net/conferences/multicast/july02/prog.html

To assist visibility of the status of Multicast, a JANET Beacon server
is currently being deployed and all Regional Networks running Multicast
will be encouraged to establish Beacon clients. A Beacon infrastructure
provides a performance measurement tool that works on the principle of a
set of Beacons sending packets continuously to each other through a
multicast session, and measuring performance of the transmission. The
Beacon clients then report to the Beacon Server periodically.

5.2.4 Content Delivery Infrastructure Development and Co-location
Services
Co-location facilities on the JANET backbone (SuperJANET) are now
available. Details of this service are available from:
http://www.webarchive.ja.net/co-location/ 
 
The streaming content demonstrator project has been set back by a lack
of staff due to illness. As a result there has been a delay in the
issuing of a call for participation in this project. It is expected that
the call will be published during late October to early November 2002.
UKERNA are working with the Managing Agent and Advisory Service (MAAS),
the JISC Committee for the Information Environment (JCIE) and the JISC
Data Centres on this project.

5.2.5 Internet2
A report from the JANET / Internet2 workshop that was held in July 2002
is available from:
http://www.webarchive.ja.net/development/internet2/

In September UKERNA participated in a workshop that was organised by
JISC between SURF (JISC equivalent in the Netherlands) and Internet2.
The aim of the workshop was to explore the opportunities for joint
working between the three organisations and it led to an agreement for
closer collaboration. Involving experts from the UK, the Netherlands,
and the USA, the event established a strong foundation for closer
co-operation in developing an optical network between JISC, SURFnet and
the US-based Internet2 to create a London - Amsterdam - Chicago optical
testbed that will enable research into leading edge networks and
applications.

5.2.6 Quality of Service (QoS)
5.2.6.1 JANET QoS Working Group 
A UKERNA QoS working group was formed in early January 2002 to manage
the launch of a QoS development initiative. 

UKERNA has conducted a risk analysis associated with implementing IP
Premium (IP premium is a term for a specific service within a network
QoS service set) on the JANET backbone. The outcome of this analysis
will be considered during the next quarter while UKERNA finalises the
timescales and the implementation plan for the JANET QoS Development
Project.

It is envisaged that the SuperJANET Development Network will be used to
test the IP Premium implementation before any plans are made to
implement it on the JANET backbone. LBE (Less than best-efforts) has
already been enabled on the JANET backbone routers to allow LBE testing.
Details of the JANET QoS development project can be found at:
http://www.webarchive.ja.net/development/qos/

5.2.6.2 SEQUIN 
Further information about this service can be found at:
http://www.dante.net/sequin/

5.2.7 Internet Protocol version 6 (IPv6)
Early this year, UKERNA launched a JANET IPv6 Experimental Service and
issued a JANET IPv6 positioning statement. Details can be found at:
http://www.webarchive.ja.net/development/ipv6/ 

During the last quarter a number of JANET organisations joined the
experimental service.  Also, two native IPv6 peering arrangements were
established between JANET and BT's UK6X and the LINX IPv6
infrastructure.

UKERNA is a partner in a European Commission funded project called 6NET.
This is a project that aims to establish a pan European native IPv6
network to gain practical experience of managing and implementing an
IPv6 network. The project officially began in January 2002, and during
the last quarter UKERNA attended the second meeting in Brussels.  Also,
UKERNA has installed and commissioned the 6NET infrastructure in the UK
to provide IPv6 connectivity to the UK Universities (University College
London, University of Southampton and Lancaster University) that are
also participating in this project. Further details about the 6NET
project can be found at:
http://www.6net.org/ 

5.2.8 e-Science/Grid
The summer period has been quiet with no further e-Science centre and
project visits, though the remainder of the first round of visits should
complete soon.

e-Science connections at 1Gbit/s for the Hinxton Genome Campus, the
ScotGRID project (Edinburgh/Glasgow) and the DTI are all making progress
with orders for some of the circuits and equipment now being placed.

Recruitment for a Network Performance Officer to support UKERNA's
e-Science activities failed when the candidate selected withdrew at the
last minute, and the post has been re-advertised. 

UKERNA staff attended the Global Grid Forum meeting in Edinburgh, the
e-Science Technical Advisory Group (TAG) meeting and the e-Science
all-hands meeting in Sheffield.

Optical networking discussions are beginning to bear fruit with the
submission of papers to the JISC committees (JCN and JCSR) to seek
funding for an optical networking facility with connections to peer
facilities in Europe and the USA.

5.2.9 SuperJANET Development Network
The SuperJANET Development Network has been commissioned and the access
links (Manchester University and UCL) for the first external project
that will use the network are still to be commissioned.
Plans are being made by UKERNA to undertake some immediate IPv6 and QoS
development over it. Information about the Development Network will be
made available shortly on the JANET website.


5.3 Pilot Services

5.3.1 JANET Asymmetric Digital Subscriber Line (ADSL) Trial
As part of the JANET network access programme, UKERNA is trialling ADSL
technology to connect off-campus learning centres to JANET. A network
infrastructure has been deployed where 23 off-campus learning centres
across the UK have been connected directly to JANET via BT's ADSL
infrastructure. Customer service and support structures have also been
implemented for this trial.

Some trial sites have extended the use of the pilot by developing
wireless networks and Virtual Private Networks over their ADSL
connection, enabling ease of use and secure connectivity to their main
campuses respectively.  So far, positive feedback from the trial
participants has been received.  

An ADSL trial meeting took place in Birmingham on 30 September 2002 for
those participating in the trial.  This meeting was well attended and
gave the attendees the opportunity to share experiences and thoughts on
both the trial service and requirements for a full service. 
 
During the last quarter, UKERNA produced a 'register your interest' web
form for Directors of Computing Centres / Heads of Information Services
to express interest in a JANET ADSL Service and to enable UKERNA to
assess the demand for such a service. This is available at:
http://www.webarchive.ja.net/development/network_access/adsl/register-interest.html

Further information about the JANET ADSL trial can be found at:
http://www.webarchive.ja.net/development/network_access/index.html

5.3.2 JANET IP Videoconferencing Pilot
The equipment to support the JANET IP Videoconferencing Pilot was
delivered and installed at the JANET Co-location facilities during July.
The equipment hosted at the Reading C-PoP has now been successfully
commissioned and is now being used as part of the JANET IP
Videoconferencing Pilot. It is anticipated that a JANET IP
Videoconferencing service will be launched in early 2003.

See also section 2.8.1 

5.3.3 JANET Satellite Pilot
UKERNA is working with the JISC Satellite Working Group to deploy a 12
month trial of two-way connectivity to the Internet using satellite
technology. The trial is due to commence next quarter.  The aim of the
trial is to evaluate the satellite technology and service support
infrastructure for JANET organisations located in rural and remote areas
of the UK.  The performance of the network, especially in variable
weather conditions, will also be examined. 

During the last quarter, DC Sat.Net was selected as the preferred
supplier to provide the necessary equipment for this pilot.  Both Gilat
(for individual users) and BBI (for connecting local area networks)
technologies will be trialled.  

Sites that will be participating in this trial were selected on the 17
September 2002, as part of a targeted call for participation.

Further information about the satellite trial can be found at:
http://www.webarchive.ja.net/development/network_access/satellite/trial.html


5.4 e-Learning

The Business Development Division is continuing to discuss e-Learning
developments with the JANET community, and with organisations involved
in aspects of the promotion, development and use of technology in
teaching and learning. 

UKERNA has been represented at events promoting the development of
e-Learning in specific sectors including: 

* Managing Information Learning Technology (ILT) - Joint Information
Systems Committee (JISC) Regional Support Centre (RSC)) North West (NW);
* Association for Learning Technology (ALT) Policy Board;
* Manchester Information and Associated Services (MIMAS) Forum;
* Association for Learning Technology - Conference (ALT - C);
* Scottish Education and Teaching with Technology (SETT).

The Business Development Division as a whole is looking at the issues
involved in widening the JANET community.  Discussions are continuing
with the Learning and Skills Council (LSC) in regard to connecting the
Specialist Colleges in England as well as the Adult and Community
Learning sector.  Teaching and learning issues are at the forefront of
negotiations in shaping all technical decisions.

The e-Learning Business Manager has taken on a formal role as part of
the JANET Content Delivery Infrastructure Project.  This involvement
will continue through to the project's conclusion and will become a
focus for UKERNA's e-learning activities.


5.5 FE Liaison

The FE Account Managers for England and Wales continue to liaise with
the FE community.  The UKERNA/Regional Support Centre (RSC) Liaison Day,
held in July 2000, attracted delegates from all the RSCs. In addition,
the Account Managers have participated in some of the regional RSC
activities.  

At the invitation of the Learning Skills Council (LSC), UKERNA attended
and exhibited at the 'After The Distributed and Electronic Learning
Group (DELG): enabling e-Learning locally' conference for local Learning
and Skills Council staff. 

As part of the next stage of the National Learning Network (NLN)
Programme, UKERNA is conducting a pilot project to connect Specialist
Colleges and is represented on the NLN's Specialist Colleges ILT
Implementation Group.  Preparatory work for a similar project for the
Adult and Community Learning sector to JANET has been carried out.



6 UKERNA

6.1 UKERNA Governance Review

Following the review of the JISC undertaken by Sir Brian Follett in
2000, a review of the governance of UKERNA was commissioned by the UK
funding councils. Fred McCrindle, Principal of Reading College and the
current Chair of the JISC Committee on Networking chaired the working
group.  The review was carried out in the latter part of 2001 and the
working group reported in early 2002. The report of the working group
was accepted by the funding councils and recommended some changes to the
constitution and governance of UKERNA. In order to implement the
recommendations it was necessary to make changes to the company's
Memorandum and Articles of Association, requiring the approval of
members in an extraordinary general meeting. The requisite majorities
for each of the three resolutions proposed to effect the changes were
obtained at the meeting on 27 May 2002.  

Work has now commenced on the practicalities of implementing the
approved changes to UKERNA's constitution.  The UK funding councils are
being installed as members of the company and are in the process of
nominating directors to the UKERNA board. UKERNA has written to its
higher and further education organisations and individual members to
solicit their nominations for three directors to join the UKERNA board. 
If more than three nominations are received, an election will be
arranged with a view to having the new directors in place by the end of
2002.


6.2 UKERNA Staff

The following staff changes were recorded during the reporting period. 

Leavers
* Janet Fox-Davies, Training Manager, 12/07/02
* Nicola Williams, Web Designer, 04/11/02

New Staff
* Russell Nelson, Information Services Manager, 01/08/02
* James Bell, Documentation Officer, 05/08/02
* Duncan Rogerson, Networking Technical Specialist, 15/07/02
* Simon Cooper, Networking Reporting Officer, 01/08/02

Internal Changes
* Norma Martin, ISO 9001 (2000) Project Manager, 01/07/02
* Stephen Warner-Jones, CERT Member, 01/08/02



7 Further Information

Further information on any aspect of this report can be obtained through
UKERNA's general enquiry point, JCS. They can be contacted using e-mail
at:
service@janet.ac.uk