JRS Home | About JRS - How JRS Works | Participating Organisations Map |
Documentation | Technology/FAQs | Technical Support | How to Join
Technical support for the JANET Roaming service is available free of charge to any organisation participating in JRS or considering joining. It is however worth checking on the Technology/FAQs page for an answer to a question before lodging a technical enquiry. Nb. technical support enquiries can only be accepted from customer technical contacts registered with the JANET Service Desk (JSD). Please e-mail or telephone your enquiry to the JANET Service Desk (JSD) e-mail: service@ja.net stating JANET Roaming and the nature of your enquiry.
End-users at customer organisations which have deployed JANET Roaming should consult their IT Support dept. for setup of their laptops prior to travelling to Visited sites hosting JANET Roaming service. They will also be able to learn what facilities at the Home Organisation site are offered for remote access from Visited Organisations, (eg. e-mail, VPN).
End-users MUST also check the Participating Organisations Map to check the compatibility of their laptop set up with the authentication method offered by the Visited Organisation and to learn the SSID which they must input into their laptop.
Once at Visited JRS sites, end-users at JRS enabled hotspots experiencing any technical problems with the Roaming serivce or with remote access facilities provided by their Home Organisation, should consult their Home Organisation IT Support dept.
JRS Technical Support is available in the following areas:
A chargeable consultancy service is also available for more in-depth implementation support and technical issues investigation.
Any problems, comments or suggestions regarding this page, please e-mail the JRS service manager jrs@ja.net
